A difficult conversation occurs when there is a situation in which at least two parties are engaged where: there are differing opinions, perceptions, and needs/wants, feelings and emotions run strong, and the consequences or stakes are significant. During this workshop will be a discussion of the five types of difficult individuals one might encounter in a conversation and how to embrace effective communication.
Date: Thursday, Feb. 22, 2018
Time: 5:30 PM – 8:15 PM
Location: Detroit Mercy Student Center,
Conference Room 208 Second Floor, Student Union, McNichols Campus
Presenters: Barbara Brish, PsyS, NCSP
Richard Rockwell, EdS